Rhinojewel FAQ

1. Make sure that you have the latest Rhinojewel Service Release.

2. During the instalaltion look for the indications that the operating system recognizes the USB key: usually in the form of status messages in the bottom right corner of the screen during the installation process.

3. Deactivate firewall or anti-virus applications during the installation just to be sure that there are no interferences.

4. Make sure that  Sentinel Protection Installer is present in Control Panel > Programs.

7. Try changing the USB port of the dongle key and make sure that the green led light of the key itself is on.

Check the attached PDF file for detailed installation instructions and Sentinel USB keys troubleshooting.

attached files: Rhinojewel 5.0 Installation Instructions.pdf